Step 1: Receive information & Customer consultation

Customers contact via hotline, email or directly at the factory.
Sales department records needs: pallet type, specifications, quantity, delivery time, special requirements (if any).
Consulting suitable solutions, proposing designs or technical solutions if customers are unclear about requirements.

Step 2: Quote & Agreement

Make detailed quotation: unit price, quantity, production and delivery time, payment terms, warranty policy.
Negotiate and adjust terms (if necessary).
Send formal offer/confirmation quote.

Step 3: Sign contract/order

When both parties agree: create a contract or order form.
Confirm terms: quantity – price – progress – payment – warranty.
Customers deposit (if any according to each order policy).

Step 4: Production and quality control

Transfer order information to production department.
Production schedule, material preparation.
Quality control throughout: from raw materials to finished products according to FSC and ISPM 15 standards.

Step 5: Delivery

Arrange shipping according to committed time.
Inventory – pre-stock status